Refunds
A 30-day money-back guarantee.
CareStori is sold by Cindy M Gerard. If it isn't right for your family, we'd rather give your money back than keep it.
Your refund window
You can request a full refund within 30 days of your order date, for any reason. This applies to both the monthly ($5.99) and annual ($49.99) subscription.
Renewal charges can also be refunded within 30 days of the renewal date if you didn't mean to renew.
How to request a refund
Our order process, billing, invoices, and returns are handled on our behalf by our payment provider, Stripe, which acts as merchant of record for our orders.
To request a refund, email hello@foreverstori.com from the address you used at checkout, or use the CareStori contact page. You can also open the billing portal from Settings to review invoices and manage your subscription. Approved refunds are returned to your original payment method, usually within 5–10 business days.
Cancelling instead
You can cancel at any time from Settings. Cancelling stops future renewals, and paid access continues through the end of the billing period you already paid for.
Refunds are normally returned to the original payment method. Depending on your bank, it can take a few business days to appear.
Questions
If anything about a charge looks wrong, write to us through the contact page and a person will answer.