Deleting your CareStori account.

Sign in to CareStori, open Settings, and scroll to Delete everything and close account at the bottom of the page. You'll be asked to tick a box confirming you understand this is different from canceling your subscription, and to type the word DELETE. Nothing is deleted until you confirm, and the action cannot be undone.

Email hello@mycarestori.com from the address on your account with the subject "Delete my CareStori account." We verify the request and complete the deletion within 30 days.

• Your sign-in account and email address
• Every CareStori profile you created, including the person's name, photo, and care preferences
• What Matters, Daily Essentials, and Daily Care information
• Contacts you saved on a profile
• Care Moments photos and captions, and care notes on your profiles
• Caregiver invitations, circle members, access windows, and care schedule entries
• Caregiver share links, which stop working immediately
• Your notification preferences and activity history

Before your account is closed you can download a copy of your CareStori information from Settings.

For care and dispute records, CareStori then keeps one sealed, unchangeable archive copy of your care profiles and care sections, Care Moments details and photo references, caregiver access logs and guest sessions, subscription and entitlement history, and the date and reason for your deletion. It cannot be edited, and it cannot be opened inside the app. It is permanently destroyed 7 years after deletion. We email you a reference number, and you can request a copy of that archive at any time before then.

Billing and tax records held by our payment provider, Stripe, are kept as long as US tax and accounting law requires. Deleting your account does not automatically cancel a subscription that is still billing — cancel first in Settings, or email us and we'll handle both.

Routine backups may hold copies for up to 30 days, after which they age out permanently.

Deleting your account removes your membership from any care circle you were invited to. The care information itself belongs to the person who created that profile, so it stays with them.